Use cases
A first line that opens the ticket
The agent collects the description, opens a ticket, and by priority transfers to a technician.
What you build
Helpdesk on the phone: tool create_ticket + route by the client's SLA contract.
How you wire it
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1
Route by SLA
Your API knows the customer and returns rights / agent / transfer.
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2
Tool create_ticket
DotSIP sends a tool-call; the ticketing API returns ticket_id.
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3
Escalation to L1
On high priority, transfer to phone-l1.
API / tool example
{"format":"dotsip.tool-result","format_version":1,"ok":true,"result":{"ticket_id":"HD-1042"}}