Use cases
Customer line on top of CRM
Verification by number, order status, opening a request — via the CRM API.
What you build
You build a telephony layer on top of the client's CRM / e-shop: the agent reads and writes via your tool endpoints.
How you wire it
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1
E-shop trunk into DotSIP
SIP account and an agent with rights by caller type.
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2
Tools to CRM
lookup_order, create_case — POST from DotSIP to your services.
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3
Route by VIP
Key customers can go straight to transfer.
API / tool example
{"format":"dotsip.tool-call","format_version":1,"tool":"lookup_order","arguments":{"id":"55120"}}